春运期间日活增长近4倍,博睿数据重保项目助力12306平稳运行

2023-01-18

今年,很多人迎来了疫情以来的第一个团圆年,一场超大流量的考验也来到了12306面前。春运期间,博睿数据为12306购票APP与网页版的稳定运行提供技术保障,专业技术团队从2022年12月26日起驻场北京中国铁路总公司,24小时值守响应,直至2023年2月5日。

流量激增,12306日活较平日增长近4倍

面对可预计的平台日活暴涨,12306与博睿数据严阵以待。博睿数据承诺每日巡检,并及时处理警报。而随着春运订票进入高峰,12306平台日活激增至几千万,最高时较平日增长达4倍,为去年春运期间日活的两倍。面对艰巨的任务,博睿数据全力为12306提供技术保障,加速故障定位,推动问题解决,助力提升订票体验。


实时监控,博睿数据保障12306高峰时段平稳运行

春运期间,博睿数据对12306的响应时间、请求错误率、应用崩溃率等重要数据进行可视化监测,提供IP定位、出错手机型号、操作系统等详细信息,并辅助12306快速发现错位类型,大幅提升排障效率。赋能12306在访问高峰期随时掌握用户情况,保障移动端和网页端的稳定性和可用性。


衣食住行,博睿数据助力12306畅通便民服务

此外,博睿数据还对12306衣食住行模块的智能运营提供了数据赋能。通过智能大数据分析,12306实现为旅客提供千人千面的酒店、餐饮、打车等不同类型服务的个性化推荐,实现一站式便民服务的全链路打通,全面提升用户体验。数据显示,春运期间,12306衣食住行服务模块的流量也有了较大的增长。


两年多的合作中,博睿数据协助12306实现了服务质量的大幅跃升:有效缩短购票业务平均响应时长,大幅降低应用崩溃率,成功帮助数以亿计的用户平稳订票,顺利出行。

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网络性能监控 智能运维

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