科技赋能,博睿数据引领教育行业走入“服务可达”时代

2022-08-05

4月28日,京东云联合博睿数据、鲸媒体共同主办了以“科技赋能,育知未来”为主题的沙龙活动。邀请到了来自百家云、信多帮、文都教育、松鼠AI、托马斯英语等行业大咖共同探讨教育科技实践,企业降本增效和高效获客等热门话题。

在线教育行业:用户体验成为重要发力点

面对线上教育不断提升的用户体验需求,博睿数据资深技术总监常旭发表了《在线教育场景中用户性能体验的体系化建设与探索》的主题演讲。常旭表示,目前中国在线教育行业市场规模增速变缓,如何提高用户平均使用时长成为难题,而同时伴随消费群体年龄的迭代更新,注重营造学习体验感应成为教育企业的重要发力点。

为升级用户体验,博睿数据致力于构建代码到用户的全过程数据链DNA。通过多客户端实时监测、主动节点性能监测、云服务性能报告、环境灰度性能分析、实时网络性能管理、可视化应用深度追踪、代码级应用性能监测等七种综合能力来实现数据链DNA,打通“云-管-边-端”,将不同环节的用户体验数据、网络数据和代码执行效率数据等各类数据集合到大数据平台进行信息整合和特征关联。帮助用户提升整体用户体验,实现以应用为中心到用户为中心的服务可达的过渡。

同时,重新建立一套以用户为中心的服务可达能力的监控和评估体系,提升运维自动化能力,来满足95后新生代的用户体验,加快在线教育与科技的融合发展。

全新技术创新:打造教育行业数据链DNA

在用户数字化体验管理方面,通过将用户业务、应用体系的众多客户端监测,打造基于真实用户的体验监测,并通过环境灰度性能分析测试,为用户提供传统环境和信创环境下的专业建议,提升用户数字化体验。

在网络性能管理上,结合主动式节点性能监测技术,实时流数据抓取分析技术, 实时流数据路径判断, 快速发现并排除网络上的节点故障;结合云服务性能报告、网络性能报告等为用户提供业务排查和选型依据。

代码级的应用性能监测能够实现全栈溯源,更深入业务洞察。结合用户业务特性、信息中心工作特性,通过大数据、人工智能、机器学习等技术实现统一可视化监测,构建智能基线智能报警机制,并提供业务应用专业建议,大幅优化业务应用性能。

针对教育行业在2020年疫情期间,线上教育企业迅猛发展,大量资本源源不断地注入教育行业,导致的获客成本高、企业效能低下和用户体验差等种种问题,常旭也与现场教育行业代表企业进行了圆桌对话,共同探讨教育行业降本增效、提升体验等问题。

目前,博睿数据系列产品和服务已经被广泛应用于互联网、金融、能源、制造业、电信相关服务、电商等多个领域,客户包括国家能源、阿里巴巴、腾讯、百度、华为、国泰君安证券、中信银行、中国南方航空等行业巨头。未来公司将以“数据链DNA”理念,继续深耕行业,赋能更多行业实现“服务可达”。

文章标签

应用性能监控 网络性能监控 智能运维

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