排障定位时间缩短一半, 博睿数据如何赋能青岛住房公积金管理中心

2023-01-09

*本文源自快科技,原文链接:


https://news.mydrivers.com/1/882/882428.htm


近日,青岛公积金发布关于住房公积金的两则新政,惠及历史高商贷利率人群与多子女家庭。同时,为了让更广泛的人民群众享有到更加优质的公积金服务,青岛住房公积金管理中心也于近日完成了系统升级,旨在为居民提供更加稳定的使用体验,博睿数据为这一升级提供了技术性服务。

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随着越来越多的公积金服务线上化与青岛住房公积金贷款业务规模的不断扩大,对青岛住房公积金管理中心系统的稳定性也提出了更高的要求。点击卡顿、下拉失败、调用失调……这些日常工作中的问题,如何进行前瞻性排查,或是在发生之际如何快速找到原因并修复,为居民提供更加稳定优质的使用体验,成为这一时期,青岛住房公积金管理中心重点观察的问题之一。

可以看到,过去通过人工对数据与系统进行监控,越来越难以满足现在日益复杂的工作要求。亟需一套更先进的工具,赋能单位业务信息系统。青岛住房公积金管理中心引进实时监控应用程序运行情况并迅速发现程序运行故障的监控工具,帮助理解系统行为,分析性能问题,在发生故障的时候,实现快速定位和并高效解决问题,成功协助相关工作人员更好地实现工作内容,同时大幅提升居民对该系统的使用体验,让居民不仅能够通过官网全面了解最新公积金政策与手续要求,同时有力支撑居民线上缴存、转移、提取、贷款、查询等一系列动作的顺利完成。


运维人员表示,这套应用性能管理工具的上线,使得业务人员在故障定位、故障排障的过程中极大的提高了排障效率,平均节约一半以上的排障定位时间;此外,在排查慢SQL、慢请求、慢方法、慢远程调用方面,APM平台也提供了快捷有效的支持,帮助工作人员实现了工作效率的大幅提升。


在该项目的推进过程中,青岛住房公积金管理中心科技信息处与博睿数据克服了许多困难:首先,在过去的版本中,由于业务系统平台开发较早,开发语言版本较低,甚至还有如PB语言这类已不再提供更新的语言类型,需要代码人员进行大规模调整;同时,在APM的配置过程中,临时出现了新的要求,需要对探针字符大小进行优化,力争让探针能够全面采集数据的基础上,让体积小一点再小一点...


最终,博睿数据通过对数据采集、集中化实时监控、应用拓扑功能、多维度拓扑展示、调用链进行全量采集与代码调用追踪、线程关联与剖析、预警告警、监控调用的第三方接口或远程地址、数据处理、响应时间分布图变化、统计分析和报告书几个方面的建设,帮助青岛住房公积金管理中心系统成功搭建了这款APM应用监控软件工具。而背靠这款工具,相关系统实现了如下性能提升:


1、运维可视化能力的提高,展现IT运维全局;


2、实现监控一体化:监控的采集、存储、检测、告警、事件、处置形成了有效闭环;


3、监控覆盖面的各类自定义扩展,支持适配传统组件和其他各类互联网组件;


4、对于新上系统或者新上功能提供确定关键型的验收指标;


5、能对于整个系统的可用性和性能有效评估,实现有效管控;


6、出现问题后可以提供有效证据,快速协调三方定位, 快速推进问题解决,实现更为高效的IT响应。


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