Comprehensive Observability of Business Systems Helps Improve Shenzhen Airlines' User Experience
Bonree helps Shenzhen Airlines obtain real user performance data and correlates user information across various business systems for analysis. This breaks down data silos, enables targeted performance optimization, improves the efficiency of Shenzhen Airlines' IT operations and management, and enhances the overall user experience.
1. The Growth of Business Architecture Brings Challenges to Operations
The increasingly complex business architecture and the diversity of passenger endpoints (such as mini programs, Android, iOS, etc.) have made it increasingly difficult to monitor business systems.
2. Traditional Monitoring Systems Can No Longer Meet Business Needs
Conventional infrastructure monitoring lacks visibility into business quality at the application level. Most issues can only be discovered passively through passenger feedback, making proactive optimization aimless, unquantifiable, and difficult to initiate.
3. Lengthy Issue Diagnosis and Troubleshooting Time
When passengers encounter experience issues, multiple departments must collaborate to investigate across various layers—network, logs, data, and even code—resulting in a long problem diagnosis cycle.
1. Collecting Real User Performance Data
By integrating the Bonree SDK into Shenzhen Airlines' mobile applications (Android and iOS) and Bonree MP into its mini programs, Bonree helps Shenzhen Airlines capture real user performance data
2. Linking User Information to Break Data Silos
Bonree Data links performance data, device information, and user information by transmitting encrypted user data (such as user ID or more). It also correlates with user data from other business systems, breaking down data silos and shortening the troubleshooting cycle
3. Visually Monitor System Performance
Bonree groups and aggregates Shenzhen Airlines’ key business activities, making it easy to intuitively view the performance of each critical module
1. Industry-Leading Core Product Technologies:
Nearly 60% of the team is dedicated to R&D; the first in the industry to achieve CMMI Level 5 certification.
2. Exceptional Customer Satisfaction:
Upholding the core value of “Customer First,” customer satisfaction has reached as high as 95%.
1. Enhancing the observability of business systems.
By tracking key metrics that impact passenger experience—such as crash rate, lag rate, and request error rate—Shenzhen Airlines is able to truly improve the passenger experience
2. Analyzing user performance data.
Classify and sort various types of performance data, then carry out targeted optimizations. Use performance data to evaluate the effectiveness of those optimizations
3. Quickly identify and resolve issues.
Leverage the user session module to trace the entire user journey, enabling precise search of individual users or user groups, rapid identification of abnormal user experiences, and fast issue localization
4. Real-time monitoring of critical services
Group and analyze key services such as flight status, flight search, ticket purchase and check-in, and ticket refunds to monitor performance and proactively alert on emerging issues
