Exploratory Construction of an Observability System for Taikang Insurance
Bonree monitors the performance and quality of Taikang Insurance’s online services and has gradually expanded coverage to all business lines and quality departments, now overseeing over 100 applications. By embedding JavaScript, Bonree captures real user experiences and combined with session‑tracking functionality, helps retain key online policyholders, uncover the root causes of low conversion rates, and enhance campaign effectiveness.
Decline in User Conversion Rate for Business Promotion
The increased online penetration of Taikang Insurance has led to a continued decline in the conversion rate of its traditional offline users, making it necessary to conduct operational analysis of end-user behavior.
Difficulty in Evaluating Cloud Integration Project Quality
Taikang Cloud has undertaken the private‑cloud builds for the group’s subsidiaries, but the corporate IT department lacks mechanisms to guarantee service quality for subsidiary users, impacting future business scaling and promotion
IT Infrastructure Needs Further Improvement; Monitoring and Troubleshooting Are Challenging
There is a lack of user-experience monitoring across the country, making it difficult to detect access anomalies and poor service quality in certain regions or network routes, which negatively impacts user experience.
User Behavior Analysis to Improve Conversion Rates
Bonree leverages its session tracking feature to help Taikang Insurance identify key user drop-off points, uncover the reasons for user churn, and provide insights for the business team to analyze, follow up, and re-engage. By tracking user sessions and supporting customer service retrieval, the solution effectively increased the user session health rate, resulting in a 7% improvement in conversion rates and a 10% reduction in offline promotion costs.
Building an Internet Insurance Product Scoring System to Achieve Business Quality Transparency
Bonree helped Taikang Insurance build a product scoring system from scratch, enabling comprehensive monitoring. After optimization, product scores improved from 95/97 to 99. The diagnosis cycle for complex issues was reduced from days to minutes, and MTTR (Mean Time to Repair) was shortened from hours to minutes, significantly enhancing operational efficiency.
Rapid Fault Diagnosis and Localization, Shortening Troubleshooting Cycles
By leveraging session‑correlation analysis, Bonree helps Taikang Insurance pinpoint the exact step and page where user access errors occur. This enables quick verification of page availability, root‑cause identification, and reduces troubleshooting time from hours to minutes.
Proven Company Strength
No.1 market share in China’s Application Performance Management and Observability (APMO) market
Industry-leading in technology patents and software copyrights
Simple and Intuitive Product Operation
The product is easy to configure, maintain, and scale, with a plug-and-play experience.
Improved Session Health Rate:
Increased from 47% to 54% within just one week of launch
Enhanced User Conversion:
Conversion rate rose by 7%, with a 10% reduction in offline promotion costs
Optimized Online Business Scoring:
Online service rating improved from 95/97 to 99
Drastically Reduced MTTR:
Mean Time to Recovery shortened from hours to minutes, boosting operational efficiency by several times
