C&S Paper — AI Foundation Model-Driven Advanced Integrated Observability and Operations Monitoring Solution with Bonree ONE
By introducing the Bonree ONE integrated observability platform, C&S Paper has achieved deep optimization from technical infrastructure to business processes, accelerating the transformation of IT operations toward automation and intelligence.
By incorporating physical entities into a comprehensive observability framework, C&S Paper successfully deployed a full-stack monitoring solution, enabling a deep reconstruction of its business systems. This initiative not only established an efficient proactive notification and alerting mechanism—transforming problem discovery from passive response to active prevention—but also ensured closed-loop management of the incident resolution process, effectively preventing major incidents. The significant improvements in performance and operational efficiency have fully validated the effectiveness of this implementation.
The global manufacturing industry is undergoing a profound transformation, shifting from traditional large-scale production models toward more flexible, personalized, and intelligent approaches. Smart manufacturing is becoming the core driving force of the industry, with cutting-edge technologies such as 5G, artificial intelligence, edge computing, and blockchain being deeply integrated into various stages of production. This enables efficient resource utilization, precise production control, and comprehensive product lifecycle management
At the same time, cross-industry integration and collaborative innovation are emerging as new characteristics of manufacturing. An increasing number of enterprises are leveraging industrial internet platforms to break down industry barriers and achieve close collaboration and co-creation of value across the upstream and downstream segments of the supply chain.
Amid this wave of transformation, faced with changes in the market environment, increasingly diverse customer demands, and intensifying homogeneous competition, enterprises are under growing pressure in terms of quality, efficiency, and cost. As a result, many companies are choosing to embrace technological change and enhance their competitiveness through digital transformation
As a leading domestic manufacturer of household paper products integrating R&D, production, and sales, C&S Paper has proactively adopted strategies in its digital transformation and IT infrastructure development. The company focuses on the new alignment of "people, goods, and scenarios", leveraging digital technologies to optimize business processes, improve operational efficiency, and enhance its market competitiveness.
1. Lack of Alerting and Early Warning Mechanisms
C&S Paper currently lacks an effective alert notification system. When IT system failures occur, they are often discovered only after causing significant business losses. The absence of a proactive early warning mechanism leads to slow responses to potential issues.
2. Lack of Effective Troubleshooting Methods
When failures occur, the IT department often relies on basic restart operations, which do not address the root cause of the issue. The recurrence of such problems increases the potential risks to business operations
3. Challenges in Resource Management and Operations
C&S Paper has built multiple business systems with overlapping functionalities, resulting in scattered resources. Many systems occupy substantial server resources, but due to the lack of systematic monitoring and management, there is no effective assessment of whether these systems are still in use. This leads to resource waste and increased operational and maintenance costs.
4. Frequent System Failures Require More Efficient Support
C&S Paper’s business team hopes to improve work efficiency through digital solutions without adding extra burden. However, with frequent failures in the existing systems, the team expects the IT department to provide more stable and efficient support to avoid disruptions to daily operations caused by system issues
5. Decline in Key Business Metrics with Unclear Fault Impact Scope
When key business metrics such as conversion rate, revenue, active users, and KPIs decline, the business team expects to clearly identify which services are affected by IT failures and restore normal operations as quickly as possible to minimize the negative impact on overall business performance.
1. Observability and Insight Ensure Business Continuity
C&S Paper has adopted the Bonree ONE integrated intelligent observability platform to enable full-stack monitoring and insights. The platform provides automated monitoring and data correlation across various IT resources—including servers, containers, processes, and middleware. It can track the health status of all applications in real time and trigger alerts to promptly notify IT staff when issues arise. Whether it's CPU and memory of servers or performance issues related to containers and business interfaces, the system provides clear visibility. This real-time monitoring and alert mechanism ensures that problems are quickly identified and resolved, thereby preventing major failures from impacting business operations.
2. Session Replay Enhances Fault Localization Efficiency
With the session replay feature of the Bonree ONE platform, C&S Paper’s IT team can quickly reconstruct the user’s operation process without relying on the business department to provide fault information. The platform precisely captures every user action within the application and replays the business process one-to-one, helping IT personnel accurately pinpoint the root cause of issues. This significantly reduces communication costs and repair cycles, improves fault resolution efficiency, and ultimately enhances the work efficiency of business teams and the user experience
3. Application Monitoring Ensures Closed-Loop Fault Resolution
Through code-level monitoring and deep data mining, the Bonree ONE platform can track the application’s operational status throughout, automatically identifying potential issues and performing in-depth analysis. Bonree ONE not only monitors key components such as servers, databases, load balancers, and message middleware, but also provides comprehensive business-level insights into the health status of each business interface. After each fault occurs, the platform uses precise logs and data analysis to help the team locate the root cause, ensuring that every issue is thoroughly resolved after repair and preventing recurrence of repetitive problems
4. Quantifying Business Performance and Conversion Improvement
Through Bonree ONE’s operational data collection and user behavior analysis capabilities, C&S Paper can accurately quantify the usage rates of various business systems and identify inefficient or marginalized applications. Meanwhile, by leveraging a tagging and analytics platform, they have restructured manufacturing-related business systems and enabled full-channel user behavior tracking through unified user ID integration. This improvement allows real-time monitoring of key business metrics, helping the company deeply analyze performance at each stage, uncover potential areas for improvement, increase conversion rates, and drive higher transaction volumes
5. Management and Observation of Various Physical Entities
Through the Bonree ONE platform’s management and in-depth observation of various physical entities, C&S Paper can accurately monitor and analyze the lifecycle, resource consumption, and usage frequency of each application service. This enables a clear understanding of the actual resource demands of each application and optimizes server resource allocation. For example, based on platform feedback, resource requests from business departments can be reviewed more precisely. For systems that are underutilized or no longer needed, the Bonree ONE platform can proactively recommend shutdowns or resource adjustments, avoiding resource waste and achieving approximately 20% savings in resources and cost optimization.
1. Comprehensive Monitoring of User Experience and System Performance to Ensure Efficient and Visualized Services
The integrated intelligent observability platform Bonree ONE now covers C&S Paper’s various business systems, including Kingdee ERP, Yikuai Bao, Fanwei OA, HRM, CRM, personnel systems, archives, ITSM, and supply chain (SRM, TMS), among others. End-to-end full-link monitoring supports operational decision-making, accelerates fault resolution, enhances business availability and security, and drives efficient digital operations. It provides comprehensive monitoring of user experience and system performance, integrates IT and business perspectives to transform operations from maintenance to proactive management, ensuring services are efficiently visualized.
2. Turning Problem Detection from Passive to Proactive, Optimizing Operations Management
Through the Bonree ONE platform, C&S Paper can monitor key metrics in real time, perform anomaly detection and predictive analysis, promptly identify server resource bottlenecks, and make adjustments in advance to prevent potential risks. This addresses the issue of the business team “only responding after complaints,” transforming passive reactions into proactive actions via platform alerts that directly notify the IT team. The platform maintains a closed-loop record of problem status and, combined with automated fault information analysis, helps quickly locate and fix issues, thereby reducing business losses and achieving zero major incidents
3. Decouple Existing Core Applications, Reduce Operations and Maintenance Costs by 30%
Through the Bonree ONE platform, cross-layer monitoring and multi-dimensional application scoring drive continuous optimization to ensure optimal business operation. In addition, the Bonree ONE platform can decouple existing core applications, enhance engineers’ understanding of various systems, automate operations and maintenance tasks, reduce manual intervention, and lower maintenance costs by approximately 30%
4. Unify Data Links to Achieve System Reconstruction and Optimization
Previously, C&S Paper had numerous and complex business processes, making it difficult to understand the call relationships among applications. The construction and stored procedures were hard to monitor and optimize. By leveraging the Bonree ONE platform, C&S Paper achieved data visualization, clarified inter-application calls, enriched the context of business interfaces, paving the way for iterative upgrades. With deep call chain tracing, they could root-cause stored procedure faults, eliminate historical obstacles, perform targeted optimizations, and support the reconstruction of new applications
5. Reduced Technical Operation and Maintenance Costs, Increased Business Operation Efficiency and Value
The Bonree ONE platform provides automated monitoring of all entities (such as servers, containers, application services, databases, etc.) along with detailed resource consumption and performance analysis. The operations team can accurately understand the resource usage of each system based on the data feedback from the platform, consolidate business systems, and carry out fine-grained resource allocation and optimization of IT resources. This data-driven approach to operations and maintenance decision-making avoids excessive server resource requests and waste of invalid resources. Previously disorganized applications and resource configurations have been integrated and optimized through the Bonree ONE platform, significantly improving business efficiency and reducing overall operational costs
1. Achieving Comprehensive Monitoring and Performance Improvement
C&S Paper will leverage the Bonree ONE integrated observability platform to fully onboard core applications, achieving full-stack monitoring and data governance. By introducing pre-alert and early warning mechanisms, it ensures issues are detected in a timely manner before they occur, establishing an information security barrier. Through system performance optimization, application stability is enhanced, significantly reducing system error rates and average response times, improving system availability, and markedly enhancing the user experience.
2. Building an Efficient Jierou-Dedicated Operations System
Based on existing operations data, establish a C&S-specific operations system to achieve zero major incidents, detect issues within 1 minute, locate problems within 5 minutes, and resolve issues within 10 minutes. By continuously optimizing system monitoring and fault management processes, ensure that the IT operations team can handle problems more efficiently and minimize the impact of system failures on business
3. Resource Optimization and Cost Control
Optimize resource allocation and precisely control server resource configuration to reduce unnecessary expenses and improve resource utilization. Through data-driven resource auditing and optimization, avoid over-provisioning and achieve more efficient resource management, helping enterprises lower operational and maintenance costs
4. Build Business Observability to Promote Business Conversion and Value Enhancement
By breaking down departmental barriers and integrating business data analysis, establish efficient communication and collaboration mechanisms to drive cross-departmental teamwork and improve overall business efficiency. Introduce business conversion modules that leverage operational data to support business operations, achieve digital transformation, and maximize the returns on digital investments. Continuously optimize business processes and the industrial chain. Through efficient review and summarization based on operational data, enhance business value and drive long-term development
Amid the wave of digital transformation in manufacturing, C&S Paper has leveraged the Bonree ONE integrated observability platform to achieve deep optimization from technical infrastructure to business processes, driving IT operations toward automation and intelligence. Looking ahead, C&S Paper will continue to deepen technological innovation, enhance observability capabilities, promote the intelligent advancement of manufacturing, and build a more efficient, agile, and sustainable enterprise ecosystem