Bonree ONE Integrated Observability Platform Helps Moutai Reshape Intelligent Operations and Maintenance System Guizhou Moutai, leveraging the Bonree ONE integrated intelligent observability platform, has built a fully domestic cloud resource pool with end-to-end observability capabilities. Through proactive monitoring, user experience tracing, and standardized O&M upgrades, it has transformed its operations and maintenance approach from “passive response” to “proactive prevention.” This effectively addresses core challenges such as low collaboration efficiency among multiple vendors, difficult fault localization, and weak autonomous maintenance capabilities, thereby reshaping the intelligent O&M management system. Guizhou Moutai launched its integrated business and finance project in 2023, building the Moutai Cloud Platform resource pool based on a domestic technology strategy. The goal is to create a “innovation-driven, comprehensive coverage, efficient and secure” domestically produced infrastructure cloud foundation. As a representative traditional liquor company, its operations and maintenance system exhibits characteristics similar to those of government agencies: adopting a centralized responsibility model, relying on vendors for the development and maintenance of core business, and with most maintenance work conducted through service outsourcing except for a few core personnel. 1. Lack of centralized management for application operations and maintenance, low collaboration efficiency among multiple vendors, over-reliance on vendor on-site delivery, and delayed development of autonomous maintenance capabilities. 2. Absence of an end-to-end full-link operations and maintenance tool platform. 3. Lack of routine availability checks and emergency fault drills. 4. Delayed detection of application faults, making it difficult to quickly discover, isolate, and recover from issues. 5. Lagging development of a specialized team for the full-link observability platform, with a shortage of operations and maintenance experience 1. Building a Proactive Network Quality Monitoring System Bonree’s active probing and user session monitoring products have injected new vitality into Moutai’s infrastructure monitoring center. The probing product deploys probe points within the intranet to carry out monitoring tasks on internal information systems and sends the results back to the public cloud platform. The proactive monitoring capability of the probing system can detect in advance the availability of information system interfaces, the communication service quality of various carriers, and real-time monitoring of intranet information systems, ensuring business continuity 2. End-to-End Experience Assurance for VIP Users Based on the user session monitoring feature of the Bonree ONE integrated intelligent observability platform, abnormal VIP user access (such as blank screens, slow loading, etc.) is accurately identified and real fault scenarios are reproduced. Through a global perspective, the platform calculates metrics such as the proportion of affected users and the number of JS errors, enabling rapid closure of user experience issues 3. Standardized Management Mechanism for Operations and Maintenance Services Key indicators such as Bonree ONE health scores and interface response times are incorporated into the infrastructure department’s monthly report. A unified evaluation standard for operations and maintenance service quality is established to avoid management confusion under multi-vendor collaboration and to ensure transparent and controllable O&M services. 4. Intelligent Alert Configuration Upgrade Integrated with the IDP platform to enable automatic synchronization of personnel information, simplifying the alert configuration process. Supports scheduled data updates to improve alert rule maintenance efficiency and reduce the risk of human errors 1. The Shared Choice of Over 100 Leading Industry Clients The core product, the integrated intelligent observability platform Bonree ONE, has been proven through practical use by more than 100 top industry clients. 2. Strong End-to-End Link Monitoring Capability Helps operations personnel quickly perform link performance analysis and fault localization . 1. RUM-Based Problem Investigation Perspective Through Real User Monitoring (RUM), a new perspective for front-end performance troubleshooting is introduced, enabling end-to-end fault reconstruction from the user side to the server side. This allows precise identification of issues such as page load anomalies and shortens problem isolation time 2. Automated Upgrade of Core Business Inspections Utilizing active probing capabilities to replace traditional manual inspections, covering key metrics such as core business system interface availability and page response speed. This frees up operations manpower while improving inspection coverage and timeliness 3. Successful Practice of Proactive Operations and Maintenance Transformation The operations and maintenance mode shifted from a reactive approach—passively responding to complaints—to a proactive approach that actively detects, optimizes, and resolves issues. 4. Reconstruction of the Operations and Maintenance Accountability System Based on Bonree ONE’s objective monitoring data, establish operations and maintenance assessment standards to achieve quantitative evaluation of vendor service quality. This breaks the drawbacks of “vendor self-inspection and self-assessment,” ensuring fairness in assessments and strengthening control capabilities