Optimizing Performance Experience: Bonree Empowers the Sustainable Development of Orient Securities' Financial Services.

1. User experience performance data is not accessible, and user experience urgently needs improvement.  

As a leading company in the securities industry, Orient Securities operates the Dongfang Yingjia App, which has a large user base. When users perform daily operations such as accessing market information, viewing stock quotes, or trading online via mobile devices, the company lacks visibility into the full user journey. As a result, it is difficult to understand the real user experience, leading to a persistently high complaint rate. Therefore, building a user evaluation system and improving customer satisfaction have become key priorities for the company’s business development

2. Unable to quickly locate and resolve faults, resulting in long troubleshooting cycles

When facing common application issues such as slow or failed page loading, failed online transactions, or inability to log in to the app, developers are unable to quickly reproduce the fault scenarios. They must rely on traditional methods like manual incident reports to handle the issues, resulting in long troubleshooting and resolution cycles

3. Lack of data support for tracing irregular (or non-compliant) transactions

Orient Securities lacks targeted data analysis, making it difficult to effectively support trade auditing and prevent irregular transactions.

1. APP session scatter/interactions analysis to help improve user experience

Through session scatter analysis, Bonree helps Orient Securities focus on sessions with low experience scores and identify various customizable metric data by reviewing session details. By leveraging interaction analysis, it records app performance data and highlights issues in individual user operations, enabling rapid identification of experience-impacting factors and effectively improving user satisfaction.

2. Display upstream and downstream call relationships to quickly locate and resolve issues

The system architecture of Orient Securities has been transformed into a microservices architecture, involving numerous services and processes within a single application. Using Bonree ONE’s call chain visualization, it clearly displays the calling relationships and call latencies between a given node and its upstream and downstream nodes. This provides developers and operations personnel with an intuitive overview, facilitating quick fault location and problem analysis.

3. Break down data silos and eliminate the barriers between development and operations

Through the Bonree ONE call chain, functional and stress testing of upstream and downstream calls for individual applications can be conducted in the development and testing environment. Issues can be accurately identified and quickly resolved in this environment. After successful testing, the application is deployed to the production environment, breaking down the barriers between development and operations, greatly improving IT work efficiency, and supporting Oriental Securities in achieving DevOps

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4. Track User Behavior to Prevent Unauthorized Trading

Bonree helps Orient Securities automatically record various types of user operation data during transactions, including transfers, position inquiries, buy/sell orders, and cancellations. It also provides detailed data for users involved in suspicious trading and supports playback analysis to offer strong data support in determining whether any violations have occurred.

5. Real-time market analysis to optimize APP site deployment

Bonree ONE can analyze abnormal market data refreshes by inspecting connected market data sites and the network environment of devices, and by comparing with competitors across various dimensions to identify the causes of abnormal refreshes. Additionally, based on designated servers provided by Orient Securities, Bonree ONE can assist the development team in capturing and recording market data packets, as well as counting the number of site switches on the same device within a day. This helps identify issues with the site switching mechanism and provides insights for optimizing APP site deployment for Orient Securities.

1. Strong corporate strength:

The only publicly listed company in the APM industry with strong core competitiveness.      

2. Outstanding product performance:  

Strong product stability and security, enabling comprehensive observability.

1. APP performance data recording: APP interaction success rate exceeds 99%.

2. System architecture slimming: Reduced 27 test cases to 3 scripts

3. Clear upstream and downstream call relationships: fault localization time less than 0.1 minutes, fault rate below 0.1%.

4. Prevent illegal transactions: abnormal transactions’ terminal address, APP version, network status, client IP, and session duration are all clearly visible at a glance.