Expanding the online market, Bonree helps 51Talk win the battle for user retention.
By embedding the Bonree ONE into various terminals of the 51Talk AC learning platform, Bonree helps 51Talk collect end-user experience data and visualize it through a reporting platform. This enables digitalization of user experience across multiple dimensions, including stability, network performance, and interaction performance.
Additionally, by analyzing user sessions, the system identifies root causes affecting user experience, helping to improve it. This also supports management in building KPI systems around crash rates, network performance, and session health, ultimately driving app performance optimization.
1. With the rapid adoption of mobile applications, how can user performance experience be improved?
2. With the disappearance of traffic dividends, how can the average user session duration be increased?
1. Perceiving User Performance Experience.
By embedding Bonree ONE into various terminals of the 51Talk AC learning platform, end-user access perception data is collected. When students or teachers use the AC learning platform, Bonree ONE gathers user experience data, including session health and average usage duration. This data is then visualized through a reporting platform, digitizing user experience across multiple dimensions such as stability, network performance, and interaction performance.
2. Building a KPI Evaluation System.
Bonree ONE monitors and manages mobile application performance experience by establishing a performance KPI system across multiple dimensions, including network request performance, view startup performance, and system stability (network error rate + system crash rate). This encourages technical teams to optimize performance and keeps core mobile app performance metrics within set limits, improving issue resolution efficiency
3. Optimizing User Experience
When students, parents, or teachers report performance issues, the Bonree ONE retrieves data based on user ID and characteristics to help 51Talk quickly identify abnormal user sessions. It records the full lifecycle performance data—from app launch to exit—to recreate the user's experience and rapidly pinpoint the root cause of any anomalies.
1. Comprehensive product functionality:
Ready to use out of the box, offering intelligent observability across the full stack, all endpoints, and every scenario.
2. Leading in technological innovation:
Ranked No.1 in industry patents and copyrights, achieving breakthroughs in multiple key core technologies.
1. Visualized User Experience: Two weeks after the project launch, Bonree helped 51Talk continuously monitor nearly 10 million app sessions on Android, enabling the visualization of user experience and making it easier to detect abnormal access patterns.
2. Optimizing User Performance Experience: After the project launch, Bonree assisted 51Talk in building a KPI evaluation system to keep core mobile app performance metrics within target ranges. The crash rate dropped from 0.5% to below 0.15%, and internal request error rate decreased from 2% to around 0.53%.
3. Increasing User Session Duration: The average duration of a single user session increased from 15 minutes to nearly 18 minutes, with an overall growth of 3 minutes per session.
4. Reducing Troubleshooting Communication Costs: When handling user complaints, the previously time-consuming communication process—often taking days—can now be completed in under 5 minutes. By searching with the user ID and using the session sharing feature, abnormal user sessions can be quickly reproduced.
