Real-Time User Experience Monitoring: Huaxia Bank’s Breakthrough Strategy for IT Operations and Maintenance
Bonree, through Bonree ONE, created interactive scripts for both Huaxia Bank’s own applications and those of its competitors. It then selected monitoring points from various cities and telecom operators across China to set up periodic monitoring tasks. By conducting comparative analysis across multiple dimensions—such as region, operator, and time trends—the system continuously tracks performance and experience differences between Huaxia Bank and its competitors. This helps Huaxia Bank enhance user experience and further strengthen user engagement.
1. Application Performance Experience is Difficult to Perceive
Traditional monitoring and operations solutions are primarily focused on data center infrastructure, making it difficult to obtain effective data on the user experience side. As a result, it is hard to quantitatively assess user experience and service quality, and it becomes challenging to determine user retention in a timely manner.
2. Fault Localization Speed Fails to Meet Current Business Requirements
In the complex internet business environment, banking services are provided by multiple parties. During the course of business operations, issues may involve application versions, mobile devices, telecom carriers, CDN providers, and third-party service vendors. When a business problem occurs, it becomes difficult for operations teams to quickly pinpoint the root cause and respond effectively in a timely manner
1. Real-Time Monitoring of User Experience and Rapid Fault Localization
Bonree assisted Huaxia Bank in building an internet monitoring system, enabling monitoring capabilities for Web/WAP/mobile banking and providing real-time monitoring of critical services. Over 80 manual reports were delivered, with proactive detection of 550 network anomalies and 320 CDN resolution issues, enabling rapid fault localization. Additionally, Bonree Data supported Huaxia Bank in CDN vendor selection, industry benchmarking tests, IPv6 implementation effectiveness evaluation, regulatory KPI validation monitoring, and web performance monitoring and analysis
2. Building a Customer Service System with Correlated Analysis and Aler
Bonree assisted Huaxia Bank in building an internet monitoring system, enabling monitoring capabilities for Web/WAP/mobile banking and providing real-time monitoring of critical services. Over 80 manual reports were delivered, with proactive detection of 550 network anomalies and 320 CDN resolution issues, enabling rapid fault localization. Additionally, Bonree Data supported Huaxia Bank in CDN vendor selection, industry benchmarking tests, IPv6 implementation effectiveness evaluation, regulatory KPI validation monitoring, and web performance monitoring and analysis
1. Deep Focus on Financial Clients:
Bonree has been chosen by 10 out of the 6 major state-owned commercial banks and 12 joint-stock commercial banks in China.
2. Professional Service Standards:
Committed to the core value of "Customer First," providing 24/7 rapid response to customer needs.
1. Build a User-Centric Monitoring Platform: Conduct year-round, 365-day continuous monitoring to proactively sense user experience.
2. Enhance the IT Monitoring Metrics System: Monitoring coverage increased by 24.5%.
3. Expand Troubleshooting Methods: Fault resolution time reduced by 35%.
