Supporting Tencent Video in enhancing platform performance to safeguard user experience

1. How can Tencent Video improve user approval?     

As competition in every video segment grows fiercer, more transparent, and features highly overlapping content, how can Tencent Video attract more users to its platform?

2. How can we optimize and enhance platform performance from the user’s perspective?

It’s challenging to understand user experiences across various scenarios in Tencent Video, Tencent News, Tencent Sports, Weishi, and other app clients, making targeted performance improvements difficult.

3. How can we determine where our product’s user experience ranks within the industry?

It’s challenging to assess the strengths and weaknesses of Tencent’s products compared to competitors and to evaluate whether the ROI is justified

1. Real‑time monitoring of Yingyongbao’s app client performance.

By tracking download speed, availability, and other metrics across the three major carriers’ app stores in 50 key cities, Bonree’s test insights help Tencent’s resource architecture team optimize underperforming regions and enable Yingyongbao to benchmark itself against competitors and enhance its performance.

2. Helped Tencent identify issues in its video playback strategy.

When playing videos on the Tencent News, Tencent Sports, and Tencent Video apps, over 90% of streams default to HD—whereas most competitor apps default to standard or smooth quality.

3. Rapidly pinpoint extended CDN latency for video resources. 

During testing, Bonree discovered consistently high average DNS resolution times at each step and—using scatter‑waterfall charts to identify the root cause—filtered out non‑critical third‑party domain requests in task configurations to eliminate those DNS delays

4. Established video playback experience scoring criteria

Bonree performs a weighted assessment based on four key metrics—time to first frame/initial buffering, total stall duration, stall rate, and availability—to generate a comprehensive performance score

5. Assisted Tencent Video in diagnosing poor playback experiences.

During testing, Bonree identified samples exhibiting long time‑to‑first‑frame, extended stall durations, and frequent buffering. By matching client‑requested video URLs with entries in Tencent’s internal CDN logs and analyzing those records, we pinpointed the specific root causes.

1. Market-Leading Scale        

Ranked No.1 in China's APMO Market Share        

2. The trusted choice of over 100 leading enterprises across industries 

Bonree ONE, the core integrated intelligent observability platform, has been proven through extensive use by over 100 top-tier industry clients.

1. Boosted Yingyongbao’s download speed ranking by two positions in app stores.

2. Optimized Tencent Video’s playback logic: time to first frame significantly reduced, improving playback experience by over 40%.

3. Conducted competitor strategy analysis by examining metrics such as ad playback duration, default video quality, and smoothness rate—then applied

4. Optimized video resource host node coverage, enabling Tencent Video to monitor DNS resolution performance for every domain in its app client.

5. Established a video playback experience scoring system by performing a weighted evaluation of key playback metrics.