Comprehensive Real-Time Monitoring Accelerates Business Innovation for China Construction Bank
By enhancing the real-time monitoring and analysis capabilities of China Construction Bank's IT operations system, Bonree has strengthened the security and stability of the bank’s applications, significantly increased operational efficiency, and ensured an optimal user experience for its 400 million users.
1. 1. Facing Security Threats Such as Attacks and Hijacking During Major Events
The state places great importance on cybersecurity, and during major events, banks often become prime targets for cyberattacks. In the financial industry, cybersecurity has always been of critical importance. Key websites such as the official site of China Construction Bank demand high levels of security and availability. To address potential threats like attacks and hijacking, a real-time monitoring mechanism is essential to eliminate security risks.
2. Traditional Manual System Change Verification Is Time-Consuming and High-Risk
As digital transformation accelerates in the banking industry, China Construction Bank frequently launches new systems. A large number of system cutovers and network switching operations require extensive manual effort for change verification, resulting in high time consumption and operational risk.
3. Lengthy Troubleshooting Cycles and High Labor Consumption in the Data Center
System fault diagnosis and localization in China Construction Bank’s data center require significant manpower and result in long troubleshooting cycles. Complex failures leading to downtime adversely impact user experience and pose potential policy-related risks.
1. Daily Availability Monitoring Enhances Fault Detection Capability
Bonree conducts daily monitoring of China Construction Bank’s major internet applications (including the official website, e-banking, Shanrong Commerce, CCB Cloud, and CCB University), proactively identifying issues to ensure a smooth user experience and the normal operation of digital channels and related services. This proactive approach replaces the traditional passive model of relying on user complaints to identify problems. With Bonree’s Internet Monitoring Platform, the average time to detect issues has been reduced from 4 hours to just 5 minutes, and the rate of proactively detected page access failures has increased from under 10% to 90%.
2.Platform Cutover Validation to Ensure Business Continuity
In China Construction Bank’s platform cutover validation process, Bonree assists by preparing a monitoring plan one day in advance based on the system cutover or network switch. The plan defines target URLs, monitoring scope, and frequency, and establishes a baseline during normal operation. During the cutover, the platform evaluates the business impact and recovery status, performs focused monitoring or initiates real-time testing for any emerging issues, and identifies the root causes and affected areas. Based on monitoring results, the success of the cutover and the need for rollback are determined. If rollback is required, monitoring results are used to verify its success. Compared to traditional cutover validation methods, Bonree has reduced validation time to the minute level, providing digitalized and precise assessments, and enabling accurate fault localization.
3. Critical Event Safeguarding to Mitigate External Business Risks
As one of the most influential banks in China, China Construction Bank (CCB) is a likely target for cyberattacks. The security team at CCB's data center aims to detect any hijacking or tampering of website pages and content at the earliest possible moment—including identifying the affected cities and ISPs. Based on Bonree Data’s active probing product, by configuring parameters such as the URLs to be monitored, monitoring regions, ISPs, sample size, intervals, and frequency, it enables monitoring of DNS resolution addresses with blacklist and whitelist configurations, page element inspection settings, page download size, and the number of page elements. This allows for proactive detection of hijacking incidents and real-time alerts, enabling China Construction Bank to have real-time awareness of hijacking events and their scope of impact.
Emergency Fault Investigation and Rapid Response to Various Requirements
For major system failures, Bonree provides China Construction Bank with temporary emergency services to meet all aspects of fault elimination and emergency response requirements. This includes, but is not limited to, quickly grasping the scope and impact of faults, rapidly pinpointing root causes, and proactively notifying about fault recovery. This reduces the time for problem detection and analysis to the scale of minutes, greatly alleviating the workload pressure on operations personnel.
High-Quality and Efficient Service
A "Customer First" service philosophy with a 95% customer satisfaction rate
2. Stable and User-Friendly Products
Out-of-the-box user experience with easy configuration and maintenance
1. Achieve Automated Monitoring
Shift from user-reported issues to proactive problem detection
2. Improve Fault Diagnosis Efficiency and Reduce MTTRnt
Average issue detection time reduced from 4 hours to 5 minutes, effectively ensuring business continuity
3. Increase Proactive Page Fault Detection Rate
Proactive fault detection rate for monitored pages improved from 10% to 90%
