Bonree’s Integrated Intelligent Observability Platform Empowers State Grid Jibei Electric Power Company’s Digital Operations Transformation
Jibei Electric Power has partnered with Bonree to drive innovation in IT operations through intelligent observability. By implementing a full-link performance monitoring platform, they have transformed their operations model—offering a valuable example of digital transformation in the power industry
Following the steps of the State Grid, Jibei Electric Power has developed numerous application systems, including marketing, the "Online State Grid" platform, next-generation power systems, and metering. While these advanced technologies have improved user convenience, management quality, and service levels, the growing scale and complexity of the IT landscape have increasingly exposed issues such as blind spots in user experience monitoring and challenges in reactive operations and maintenance
1. User experience with business systems heavily relies on feedback from customer service or end users
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2. There is no real-time monitoring of user experience and application performance
3. It is impossible to proactively identify root causes and resolve issues before failures occur
1. Full-Link Monitoring Deployment for Business Systems
SmartAgent probes are deployed across core business systems such as the financial system, internal portal, and tower battery swapping system, enabling full-link tracing and observability monitoring of business call chains
2. Microservices Monitoring and Observability Framework
A code-level observability framework for microservices is established to enable real-time collection and monitoring of application performance metrics, along with in-depth tracing and analysis of service call chains
3. Unified Observability Platform Deployment
An integrated intelligent observability platform is built to unify and visualize multi-dimensional monitoring data by consolidating operations data. It enables intelligent analysis and automated alerting with linkage mechanisms.
4. User Experience and Fault Localization Capabilities
User Behavior Monitoring: Collects abnormal issues during web/APP usage based on real user access data.
Performance Fault Diagnosis: Accurately identifies performance bottlenecks such as slowness, anomalies, and errors.
Fault Path Tracing: Performs full-link tracing of user actions, correlates backend system call data, and builds a complete fault profile.
1. Strong Professional Capabilities
The first company to be certified at Level 5 of the Capability Maturity Model Integration (CMMI), the highest level of software process maturity
2. Industry Leader in Patents and Software Copyrights
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Holds 56 granted invention patents, 135 software copyrights, and 32 core technologies
1. Improved Operations Efficiency — 80% Reduction in IT Operations Coordination Time
With Bonree’s full-link performance monitoring, over 20,000 performance and resource data points are collected daily. Overall system performance has improved by approximately 19.7%, resource utilization efficiency by 7.4%, and overall operations efficiency by around 23%. Previously challenging operations incidents and their negative impacts have been significantly mitigated. The root causes of user complaints can now be identified immediately at the backend, further enhancing communication efficiency
2. Achieve Around-the-Clock Real-Time Performance Monitoring
Through the full-link performance monitoring of Bonree Integrated Intelligent Observability Platform, Jibei Electric Power’s 11 core application systems for marketing business across 5 cities have realized full-link performance monitoring. Over 200 intelligent probes have been deployed in total, achieving around-the-clock real-time performance monitoring
3. Fault Localization Time Reduced from Days to Minutes
With the integrated intelligent observability platform, application function modules experiencing timeouts or errors can be quickly identified, effectively reducing troubleshooting time to within 30 minutes. Using the platform’s snapshots, remote calls, slowest SQL queries, and other information, the root cause can be accurately pinpointed. Based on the captured root cause data, analysis can be performed rapidly to develop optimization plans, enabling intelligent fault reporting