Focusing on service quality improvement, Bonree helps Zhengbao Education continuously optimize user experience Bonree, through its globally distributed Bonree NET monitoring points, regularly obtains monitoring tasks from the task scheduling center and simulates real users initiating checks at fixed intervals. During task execution, the monitoring engine fully records performance data and instantly transmits it to the data center. The application performance analysis data is presented in charts, accompanied by corresponding optimization suggestions, continuously enhancing the user experience of the Zhengbao Education platform. 1. Difficulty in controlling CDN quality The Zhengbao Education platform uses multiple CDN providers, resulting in a large volume of complex CDN service data. This makes it difficult to assess the quality of CDN services and leads to untimely optimization 2. High complaint rate for online courses With a large number of students attending remote classes—primarily adult education—there is a high demand for smooth course playback. When issues occur, complaints arise easily, making timely problem prediction and troubleshooting urgently needed 3. Slow problem diagnosis Students attend classes across the country, making it difficult to grasp network quality in different regions. After complaints arise, issues cannot be located promptly, leading to a poorer course experience 1. Monitor CDN quality to understand CDN service status Bonree NET monitors download speeds at operator nodes in different regions, analyzes CDN matching strategies and the number of host nodes in areas with slower speeds, identifies the causes of slow downloads based on resource availability from CDN providers, and implements optimizations. This has improved the availability of the Zhengbao Education official website pages to 99.96%. 2. From passive maintenance to proactive alerting, reducing user complaint rates Based on Bonree NET’s active probing, performance data such as first screen loading time, availability, overall performance, and network latency of the Zhengbao Education official website are monitored. This enables Zhengbao Education to have real-time insight into the website’s overall operation under different network environments, proactively identify service quality issues with ISPs, CDNs, IDCs, and servers, and issue timely warnings on abnormal conditions to resolve problems before users file complaints 3. Precise fault localization, improved operational efficiency Bonree NET analyzes fault data to quickly pinpoint the root cause of issues, reducing the average troubleshooting and fault localization time for the Zhengbao Education platform from 120 minutes to 5 minutes, and lowering the MTTR from 180 minutes to 10 minutes, greatly enhancing operational efficiency. 1. High availability of the active probing product: Bonree NET has probing nodes distributed worldwide, capable of simulating real user scenarios to effectively enhance user experience 2. Industry-renowned reputation: Trusted by over 1,000 leading clients, with stable operation in production environments for more than 14 years, widely recognized for its strength and reliability 1. CDN service quality optimized homepage availability improved to 99.96%, 100K response time reduced to 0.2 seconds, and latency decreased by 22 milliseconds. 2. Significant reduction in user complaints by troubleshooting and resolving streaming media issues, the initial buffering time dropped to 1.2 seconds, average buffering occurrences decreased to once, and user complaints declined by 45% compared to before 3. Greatly reduced fault troubleshooting time average fault diagnosis and localization time decreased from 120 minutes to 5 minutes, and MTTR dropped from 180 minutes to 10 minutes, effectively meeting the requirements for business continuity assurance
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