Join us on November 18 at 14:00 for Session 2

Bonree’s webinar series, Observability in Practice for Southeast Asia’s Financial Sector, is well underway. Led by Bonree’s overseas technical experts, the series focuses on the key business challenges of digital transformation in Southeast Asian financial services. It covers three themes: end-to-end observability for AI Agents, analysis of critical banking customer journeys, and root cause analysis for production incidents in financial systems. Each session combines simulated business scenarios with real banking customer cases to show how intelligent observability works in practice.

The first session used an AI customer service agent at a Southeast Asian bank as its simulated scenario. It showed how Bonree ONE makes an agent’s execution process, call chains, and token consumption fully visible.

The second session, “No Alerts, Yet Users Are Leaving: How Do You Monitor Critical Business Journeys?”, shifts the focus to critical banking journeys. Drawing on a mobile payment scenario at a Southeast Asian bank and a real customer case, it shows how to correlate user experience, application performance, and backend services to find and pinpoint the anomalies that disrupt critical flows such as payments.

Reserve your spot now for a preview of what’s in store!

A single payment in a banking app can involve multiple application components, API requests, and backend services. When a payment fails or slows down, which step is actually at fault? And when system metrics all look healthy, how do you find the issues that are really hurting the user experience?

This session starts from what users actually do. Using a mobile banking payment scenario and a real banking customer case, it explains how end-to-end observability can reconstruct a critical business journey. It focuses on four areas:

• Business journey visualization: Reconstruct the key steps from the moment a user initiates a payment to the final response, and see the status of each step at a glance.

• End-to-end correlation: Link user experience, application requests, and backend service calls, connecting what users see on the front end with what is happening in the underlying systems.

• Precise anomaly localization: Combine request and response data, API performance, and backend service status to trace anomalies layer by layer and quickly narrow the scope of troubleshooting.

• Business impact analysis: Connect technical health to critical business processes, and identify which technical anomalies are affecting user actions and the business experience.

Starting from a single payment, we will trace the path from user experience through application requests to backend services. You will see how the Bonree ONE unified intelligent observability platform helps financial institutions reconstruct critical business journeys, surface issues that traditional system monitoring tends to miss, and make anomalies easier to detect and troubleshooting more efficient.

See you at Session 2 on November 18!

Reserve your spot now and explore observability for critical banking journeys in Southeast Asia with Bonree’s overseas technical experts!