Shanghai Securities

"After integrating Bonree ONE, Bonree's unified intelligent observability platform, we can more intuitively understand the overall performance of the app and detailed multi-dimensional performance metrics, including page loading speed, network request speed, and crash frequency. By analyzing these metrics, we can effectively enhance user experience and ensure the stable operation of the app during subsequent optimization processes. Compared to the past reliance on manual work and experience, this has freed us from the tedious task of sifting through logs, greatly improving work efficiency and enabling us to provide users with more convenient and thoughtful services." —— Nan Chen | Deputy General Manager, Wealth Management Headquarters, Shanghai Securities

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Background Analysis


   

1. Establish a Comprehensive App Monitoring and Management System     

   

Through the development of the "App Performance Monitoring and Management Platform" project, conduct multi-dimensional analysis of anomalies based on time, region, city, carrier, app version, operating system, and more. The platform comprehensively captures issues affecting user experience—such as crashes, freezes, and network errors—to gain insights into the actual usage experience. This enhances customer service quality, builds a robust App monitoring and management system, and improves the efficiency of operations, maintenance, and development teams.


       

2. Android Version Incompatibility: Data Collection Failure on Android 14 System  

      

Thorough compatibility adaptation and testing have been conducted for the Android system. There is an urgent need to ensure comprehensive collection of data related to APP performance.

       
       

3. Custom Label Not Collected: Custom Label Text Content within Cells Not Collected            

    

Develop and provide interface logic for cell data collection, enabling the client side to perform related custom operations to collect the text content of custom labels within cells.


   

Application Scenario


   

1. Full-Link Monitoring Integrated with Business Processes           


       

Shanghai Securities, through an integrated intelligent observability platform, overcomes the limitations of traditional performance monitoring that focuses solely on the technical level. By incorporating key nodes of business processes into the monitoring system, it ensures that the performance of each business segment directly impacts overall business outcomes, guaranteeing a smooth front-end user experience.


       

2. AI Prediction and Adaptive Optimization        


       

By leveraging machine learning algorithms to predict performance trends, the system provides early warnings and automatically adjusts resource allocation. This enables efficient handling of complex and dynamic business scenarios, significantly enhancing the system's self-healing and adaptive capabilities.


       

3. Data-Driven Business Decision-Making           


       

The unified intelligent observability platform enables close integration of performance monitoring data with business data. Through in-depth analysis, it reveals the direct impact of performance on business growth, providing the management of Shanghai Securities with scientific and intuitive decision-making insights. This facilitates a shift from passively addressing issues to proactively optimizing business operations.


       

4. High Customizability and Scalability        


       

The Integrated Intelligent Observability Platform fully considers the characteristics of the securities industry and future development trends. It possesses a high degree of customizability and good scalability, allowing it to flexibly adjust monitoring strategies and data analysis models as Shanghai Securities' business develops and market demands change. This ensures the platform always maintains close coordination with business growth.


   

Why Bonree


   

1. Strong Professional Competence        


       

Bonree’s intelligent alerting capabilities meet the operational requirements of Shanghai Securities.


         

       

2. Proven Technological Innovation        


       

Bonree is the first and only vendor in China to receive an “Excellent” rating in the Root Cause Analysis evaluation by the China Academy of Information and Communications Technology (CAICT).        


   

Application Result


   

1. Significant Performance Optimization   

     


Through App performance monitoring and targeted optimization, the App performs excellently in terms of startup speed, page loading, and interactive response on the user side. Shanghai Securities App users have provided positive feedback, with a significant increase in satisfaction. Key trading processes such as account opening and order placement are smoother, and the user trading experience has been substantially improved.


       

2. Business Stability Significantly Enhanced         


When dealing with high-concurrency business scenarios, the Bonree Integrated Intelligent Observability Platform demonstrates strong load-bearing and self-adjusting capabilities, effectively preventing critical business interruptions or delays. Users can enjoy a stable and efficient securities service experience at any time, which enhances their trust and reliance on the platform.


       

3. Improved Conversion Rates and User Stickiness 

        

By deeply correlating performance metrics with business data, the integrated intelligent observability platform precisely identifies and optimizes the key touchpoints that impact conversion. As a result, both conversion rates and user retention have increased. The optimized trading workflow now aligns more closely with user habits, enhancing trading intent, driving steady growth in transaction volume, and robustly supporting Shanghai Securities’ ongoing business expansion.


       

4. Improved Decision-Making Efficiency and Accuracy        


       

With a data-driven decision support system, Shanghai Securities’ management can quickly identify performance bottlenecks affecting business growth and precisely formulate and execute optimization strategies. The decision-making process relies more on objective data rather than subjective judgment, significantly shortening validation cycles. As a result, both efficiency and accuracy in decision-making have greatly improved, providing strong data support for strategic planning and business adjustments.

       
       


       

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